Systems Engineer
The Systems Engineer will provide technical assistance to end users in an efficient and accurate manner. This role provides front-line support for the daily operations of Eclipse Partner(s) via desk side and remote support.
Responsibilities:
As a member of our growing team, many of the Systems Engineer duties include, but are not limited to the following:
Essential Job Functions
- Apply customer service and technical skills to resolve issues to the end-user’s satisfaction
- Utilize phone, email, chat and remote management utilities to assist with troubleshooting tickets
- Configure, test, install, and support servers, firewalls, workstations, and peripheral equipment
- Install software, patches, updates on servers, workstations and network equipment
- Serve as escalation point for Tier 1 issues and train junior engineers on troubleshooting skillset
- Provide onsite support at customer locations for technical requirements as needed
- Lead in the design, planning, and implementation of technologies for project success
- Determine business impact of requests, collect information and escalate when necessary
- Analyze support requirements and makes modifications to systems based on customer requests
- Perform needs assessment, recommends system improvements and implement solutions
- Ability to communicate technical concepts to non-technical end-users
- Document internal and customer knowledge accurately and comprehensively in a timely manner
Qualifications and Requirements:
- 3+ years of experience troubleshooting server and network issues
- 3+ years of experience supporting physical and virtual server and network hardware/software
- Proficient knowledge of Active Directory/Exchange/ M365/Azure AD
- Proficient knowledge of security technologies, best practices and vulnerability remediation
- Experience with network management; routers, switches, access points, firewalls
- Solid troubleshooting and problem-solving skills (IP routing / network experience preferred)
- Excellent communication skills both written and verbal
- Highly detailed and organized with the ability to prioritize tasks and work independently
- Customer service oriented with a friendly and energetic personality that works well with others.
- Professional appearance and conduct
- Associates and/or bachelor’s degree in computer science or related a plus
- IT Certifications (CCNA, MCSA/E, Azure, MS365) highly desired
- MSP experience highly desired
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